Terms of service

Terms and Conditions for Services 

1. Engagement.  

a. Client hereby agrees to hire Company, and Company hereby agrees, to perform certain garment services for Client (the “Services”).  The specific Services to be provided by Isa are more particularly described on the first page of Invoices.  

b. It is Client’s responsibility to communicate a preferred delivery/completion date for the Services. Company is not liable to Client for any missed deadlines and Client assumes all risk relating to missed deadlines. In its sole discretion, Company may charge Client a rush fee of up to twenty-five percent (25%) of its typical fees. Any such rush fees will be set forth on Schedule 1.

2. Payment; Payment Terms.  

a. In consideration for the performance of the Services by Company under this Agreement, Client will pay Company as follows: 

1. alteration services - hourly rate of $150.00; 

2. fittings – price to be set by Company (minimum $200) 

b. Any special payment terms associated with Client’s project are set forth on the first page of the Invoice. Charges for other services including shipping, cleaning and preservation are set forth on the first page of this Invoice

c. For alterations, Company will bill you periodically throughout the process. Final payment is due upon completion of the alterations/project prior or at final pickup/delivery. Garments will not be released until Client has paid Company in full all amounts owed. 

d. Client shall reimburse Company for all out-of-pocket expenses incurred by Company on behalf of Client under this Agreement, including the cost of any needed supplies or materials, as well as sourcing, shopping labor and shipping/delivery fees relating to your project. 

e. All payments made are nonrefundable. The Company only accepts credit card and debit card payments for payment. Payment by any other means must be approved in advance by Company.

3. Schedule Changes/Cancellations.  Company will use reasonable efforts to accommodate any changes to the schedule requested by Client or any cancellation requested by Client, however, Company can not ensure that it will be able to meet any such request.  Client agrees to compensate Company for any Services performed prior to a cancellation accepted by Company.

4. Garment Completion; Storage. 

a. Client’s acceptance of a garment in person indicates that Client accepts the project as complete. Client must immediately contact Company with any issues relating to a garment it notices after receipt of a garment by delivery service. 

b. Client is required to pick up Client’s garment(s) promptly after being notified by Company that the project is complete. If Client does not pick up Client’s garment(s) within thirty (30) days of the date the project is completed, Company may charge Client a monthly storage fee of $100 per garment per month. 

5. Client Acknowledgments.  Client understands and acknowledges that there is risk associated with altering or tailoring a garment because altering and tailoring a garment involves subjective work and there is no objective way to measure the quality and satisfaction related to an alteration, from start to finish. Client acknowledges that Company may alter or tailor a garment such that Client is unhappy with the final result for a variety of reasons, including but not limited to, the garment (following an alteration) is deemed unalterable, damaged or unfixable. Client acknowledges that Company some of the services (including services for shipping, preservation and cleaning) involve the use of third party vendors and that Company is not responsible for any damages caused to a garment by a third party vendor. Client hereby assumes all risks associated with the services provided by third party vendors. Client agrees and acknowledges that Client is not entitled to any refund or exchange for any Services performed by Company, nor will Company replace a garment or compensate Client for a garment, except for instances of the gross negligence or willful misconduct of Company. However, in the event of an unfavorable situation, Company will use reasonable efforts to attempt to remedy the situation. Client acknowledges that Company may refuse services to Client at any time and for any reason.

6. No Guaranteed Results; Measurements; Client Indemnity.  Company does not and cannot promise or guaranty any specific outcome or result for Client in connection with the Services. Client agrees that Company does not assume any liability for any measurements it makes or the resulting fit or garment quality from using such measurements. Company does not make any representations or warranties regarding the quality or accuracy of its measurements, nor does it assume any responsibility or liability for its measurements should the measurements be used to create any garment, alter any garment or purchase any garment (custom or not custom) from a third party. Client shall indemnify and hold harmless Company and its officers, directors, employees and agents (each a “Company Party”) against any and all losses, damages, judgments, amounts paid in settlements and expenses (including attorneys’ fees actually incurred) incurred by Company or any Company Party in connection with Company’s performance of the Services, or Company’s use of any third party vendors, including but not limited to third party delivery services and companies used to clean or preserve garments, except for instances of gross negligence or willful misconduct by Company. 

7. Email Communications.  At times, Company will communicate with Client via email. Client acknowledges that such email communications may not be secure.  Client authorizes Company to communicate with Client via email unless Client otherwise advises Company in writing.

8. Limitation of Liability.  IN NO EVENT SHALL COMPANY OR ITS OFFICERS, DIRECTORS, EMPLOYEES OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE OR LOST PROFIT DAMAGES ARISING OUT OF OR RELATING TO THIS AGREEMENT OR COMPANY’S (OR A THIRD PARTY VENDOR’S) PERFORMANCE OF THE SERVICES OR FAILURE TO PERFORM SERVICES EVEN IF GIVEN ADVANCE NOTICE OF THE POSSIBILITY OF SUCH DAMAGES. COMPANY’S MAXIMUM LIABILITY UNDER THIS AGREEMENT SHALL NOT EXCEED THE TOTAL AMOUNT OF FEES PAID BY CLIENT FOR SERVICES.

9. Disclaimer of Warranties.  EXCEPT FOR THE SPECIFIC WARRANTIES GRANTED BY COMPANY IN THIS AGREEMENT, COMPANY GRANTS THE CLIENT NO OTHER WARRANTY, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE IN CONNECTION WITH ITS PERFORMANCE OF THE SERVICES.  

10. RELEASE. CLIENT HEREBY KNOWINGLY AND VOLUNTARILY, ON BEHALF OF CLIENT AND CLIENT’S HEIRS AND ASSIGNS, FOREVER WAIVE, RELEASE, DISCHARGE, AND HOLD HARMLESS THE COMPANY AND ITS OFFICERS, DIRECTORS, EMPLOYEES AND AGENTS (COLLECTIVELY “RELEASED PARTIES”), INDIVIDUALLY AND COLLECTIVELY, FROM ANY AND ALL LIABILITY, DAMAGES, LOSSES, SUITS, DEMANDS, CAUSES OF ACTION (INCLUDING, WITHOUT LIMITATION, NEGLIGENCE) OR OTHER CLAIMS OF ANY NATURE WHATSOEVER, ARISING OUT OF OR RELATING TO COMPANY’S USE OF ANY THIRD PARTY VENDOR OR SERVICE RELATING TO YOUR GARMENT/PROJECT.

11. Assignment.  The rights and obligations of the parties under this Agreement shall inure to the benefit of and be binding upon the successors and assigns of such parties.  This Agreement shall not be assignable by either party without the prior written consent of the other party.

12. Reformation: Severability.  If a covenant included in this Agreement is deemed by any court to be unreasonably broad or violative of applicable law in any respect, it shall be modified in order that it be reasonable and/or not violative of applicable law, as the case may be, and shall be enforced accordingly.  If any one or more of the provisions of this Agreement shall be held to be invalid, illegal or unenforceable, the validity, legality or enforceability of the remaining provisions of this Agreement shall not be affected thereby.  To the extent permitted by applicable law, each party waives any provision of law which renders any provision of this Agreement invalid, illegal or unenforceable in any respect.

13. Execution in Counterparts.  This Agreement may be signed in separate counterparts, each of which shall be considered an original.

14. Merger.   This Agreement constitutes the entire agreement of the parties in regard to the Services to be performed by Company and supersedes any prior agreement, whether written or oral, between the parties in regard to such engagement.  

15. Modification and Waiver.  This Agreement may not be amended or modified except in a written document signed by authorized representatives of the parties, including, but not limited to, the representatives previously designated hereinabove.  Failure of a party to insist, in one or more instances, on performance by the other party in strict accordance with the terms and conditions of the Agreement shall not be deemed a waiver or relinquishment of any right granted in this Agreement or of the future performance of any such term or condition or of any other term or condition of this Agreement, unless such waiver is contained in a writing signed by the waiving party.  

16. Governing Law; Jurisdiction; Venue.  This Agreement has been entered into under and shall be governed by the laws of the State of New York.  The parties agree that the state and federal courts located in the State of New York shall be the sole and exclusive jurisdiction and venue for all disputes between the parties under this Agreement.  Client hereby irrevocably consents to the jurisdiction and venue of the state and federal courts located in the State of New York for adjudication of all disputes between the parties under this Agreement or otherwise related to the parties’ relationship.  Client hereby waives any objections or defenses to jurisdiction or venue in any such proceeding before such court.

17. Costs of Collection.  If any sums due to Company under this Agreement are collected by or through an attorney at law, Client shall pay to Company all costs of collection including attorney's fees actually incurred.

 

Terms of Use for Website

Please carefully review these Terms of Use before using this website. These Terms of Use govern the relationship between you and Isa Tailored and Made, Inc. ("Company") and constitute a legally binding agreement between you and Company.  By accessing or using the Company website (the “Website”), you acknowledge that you have read, understood and accept these Terms of Use.  These Terms of Use are effective as of April 17, 2025.

Privacy Policy.

Please review Company’s privacy policy for information on Company’s privacy practices with respect to the Website.  You represent and warrant to Company that you have read Company’s privacy policy, and you agree to abide by the obligations imposed on you by the policy.  In addition, you agree to Company’s use of the personal information you supply or communicate to Company in connection with your use of the Company website as and to the extent set forth in the privacy policy.

Your Access to the Website; Eligibility.

You agree that your use of Company website shall at all times be in compliance with these Terms of Use and all applicable laws.  Company retains the right to deny service, or access to the Website, to any person or entity or an account, at any time and for any reason in its sole discretion.  In addition, Company reserves the right to take any action it deems necessary in its sole discretion with respect to any aspect of the Website to: (i) satisfy any applicable law, rule, regulation, legal process or governmental request; (ii) enforce these Terms of Use, including without limitation, investigating any potential violations of these Terms of Use; (iii) detect, prevent, or otherwise address fraud, security or technical issues; (iv) respond to support or other requests from subscribers, if applicable; or (v) protect the rights, property or safety of Company, its subscribers and the public. 

Your Conduct.

Your use of the Website and all account activity must be in compliance with these Terms of Use and all applicable laws and regulations.  Company shall determine in its sole discretion whether you have acted in violation of the Terms of Use.  If Company determines that you have violated these Terms of Use, then Company may in its sole discretion (i) permanently bar, temporarily suspend or otherwise limit or deny in any way your use of the Website, (ii) pursue any other corrective remedies Company deems appropriate, or (iii) pursue any other remedies available to Company under the law. 

Communications with Company.

By sending Company any ideas, comments, suggestions, questions or other material ("Unsolicited Ideas"), you agree Company (i) has no obligations with respect to the Unsolicited Ideas, including without limitation, any obligation to keep, protect the confidentiality of or maintain or protect in any other way; and (ii) will own all Unsolicited Ideas it receives from you and it may use the Unsolicited Ideas in any way it desires, including without limitation, disclosing or redistributing the Unsolicited Ideas to third parties, all without restriction and without any obligation to acknowledge or compensate you.

You agree that no comments or other information submitted by you to Company will violate any personal or proprietary right of any third party (including, without limitation, copyright and trademark rights). You agree that no comments or other information submitted by you to Company will be libelous, obscene, harassing, abusive or otherwise unlawful. You agree that you shall remain solely liable for the contents of any comments or other information submitted by you to Company.

Intellectual Property.

The Website and all of the Website content is owned by Company and is protected by U.S. and international copyright laws. Copyright 2025 Isa Tailored and Made, Inc. All rights reserved. All elements comprising the Website, including without limitation, the text, site design, logos, graphics, icons and images, as well as the selection, assembly and arrangement thereof are the sole property of Company or its licensors, and are protected by U.S. and international copyright laws. All software used in this site is the property of Company or its licensors, and such software is also protected by U.S. and international copyright laws. 

Disclaimer of Warranty.

THE WEBSITE, THE WEBSITE CONTENT AND ANY SERVICES AVAILABLE ON OR THROUGH THE WEBSITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT REPRESENTATION OR WARRANTY OF ANY KIND. COMPANY EXPRESSLY DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO THE WEBSITE, ITS USES AND ANY SERVICES OFFERED ON THE WEBSITE, INCLUDING BUT NOT LIMITED TO WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, TITLE, ACCURACY AND FREEDOM FROM COMPUTER VIRUSES OR OTHER HARMFUL COMPONENTS.

Limitation of Liability.

IN NO EVENT SHALL COMPANY, ITS OFFICERS, DIRECTORS, EMPLOYEES OR AGENTS BE LIABLE FOR DAMAGES OF ANY KIND, INCLUDING WITHOUT LIMITATION, DIRECT, INDIRECT, COMPENSATORY, SPECIAL, INCIDENTAL, LOST PROFIT, PUNITIVE OR CONSEQUENTIAL DAMAGES EVEN IF MADE AWARE OF THE POSSIBILITY OF SUCH DAMAGES, WHETHER IN AN ACTION UNDER CONTRACT, NEGLIGENCE OR OTHER THEORY, ARISING OUT OF OR IN CONNECTION WITH THE USE, INABILITY TO USE OR PERFORMANCE OF THE WEBSITE AND/OR ANY CONTENT, MATERIALS OR SERVICES AVAILABLE AT THE WEBSITE.

Third Parties.

The Website may include links to other third-party websites, services or resources (each, a "Third-Party Service").  Your use of Third-Party Services is at your own risk. Company makes no representations whatsoever about any third-party websites that you may access through the Website, and the fact that we have linked to another site should not be construed as an endorsement of that site or its proprietor. Company is not responsible for the privacy practices, terms and conditions or content of such websites, or the services provided by such third parties. Company prohibits (i) the framing of any materials available through this site, and (ii) "deep linking" to pages of the site other than the home page. Company reserves the right to disable any unauthorized frames and specifically disclaims any responsibility for the contents of any other websites linked to this site.

Indemnity.

You agree to indemnify, defend, and hold harmless Company, its officers, directors, employees and agents,  (collectively, “Company Parties”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any (i) violation of these Terms of Use, (ii) activity related to your account with Company (including negligent or wrongful conduct), or (iii) your access to or use of the Website.

Applicable Law.

Your use of the site shall be governed by the laws of the State of New York without regard to its choice of law principles. You agree to submit to the personal jurisdiction of the state and federal courts located in the State of New York with respect to any legal proceedings arising out of these Terms of Use, the Company privacy policy, or your use of the Website. You hereby waive any objection to jurisdiction in these courts.

Changes to the Website and Website Content.

Company reserves the right to make additions, deletions or modifications to the Website and the Website content at any time without prior notice to you.  Company is under no obligation to update any Website content, even if Company knows that the Website content includes outdated information or information that is based on outdated law.

Miscellaneous.

Company reserves the right to change, alter or modify these Terms of Use or the privacy policy for any reason at any time. When we do so, changes in these Terms of Use will be posted on the Website and will be effective immediately. If you are a regular visitor to the Website, we recommend that you check these Terms of Use on a regular basis.

These Terms of Use contain the entire agreement between you and Company regarding the Company website and the Website content and supersede any prior agreement between you and Company relating to its subject matter. 

If any provision of these Terms of Use is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that the Terms of Use shall otherwise remain in full force and effect and enforceable. 

You may not assign or transfer in any way any of your rights or obligations under these Terms of Use without Company’s prior written consent.  Company may assign or transfer in any way its rights and obligations under these Terms of Use without restriction. 

Any failure by you or Company to exercise or enforce any right or provision of these Terms of Use does not constitute a waiver of such right or provision. 

A printed version of these Terms of Use and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to these Terms of Use to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

If Company takes any action to enforce these Terms of Use, Company will be entitled to recover from you, and you agree to pay, all reasonable and necessary attorneys’ fees and the costs of litigation, in addition to any other relief, at law or in equity, to which such parties may be entitled.

Company reserves all rights not expressly granted to you under these Terms of Use.